Customer Support

Providing unparalleled customer support of your VSAT antenna equipment, networks, and crew welfare services.

Our Network Operations Center (NOC) is always available to address service-related issues or to arrange worldwide technical service. Our proactive approach to troubleshooting along with our time-tested in-house escalation procedures deliver responsive technical support 24/7/365 and can provide anything from simple diagnostics to on-site technical assistance. If required, MTN can dispatch technicians to any location in the world. The NOC staff has the tools available to monitor, in real time, the performance of each component of our architecture from the satellite link to the terrestrial network.

Additionally, MTN stays in constant contact with our network of satellite teleports and points of presence to ensure that our redundant global network is “Always On – Always Available.”

• For MTN VSAT 24/7/365 technical support, please call our NOC: +1 954.538.4074 or 866.244.5011
• For Dial-a-Ship customer support, please call: 800.799.2411